RD1 Limited Privacy Statement
Our commitment to your privacy
RD1 Limited respects your right to privacy and your right to view and update your personal information which we hold about you. We are committed to your privacy when you visit our website (WWW.RD1.COM), visit our stores, or contact us in any way.
RD1 Limited is bound by the Privacy Act 1993 and will take all steps to ensure that your rights are protected.
Collection of information
RD1 Limited gathers various information about customers and potential customers from a variety of sources including:
- our physical stores
- our website
- discussion groups
- instant messaging
- online shopping
- phone calls
The information collected by us includes:
- personal information, provided through voluntary registration or purchase orders
- personal information, provided to us by you through any other method (including without limitation correspondence and discussions)
- personal information collected by us through click tracking in relation to your use of the RD1 website, including the content you access and your usage of the services and online shopping
- aggregated data, which tracks traffic to the various sites in WWW.RD1.COM; and
- cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on the RD1 website).
You further authorise us to collect personal information about you from any public source, and from the current and future shareholders of RD1 Limited. The personal information collected will be held by RD1 Limited, Hamilton, or such other agent as we may appoint from time to time.
Purposes for Collection
The personal information you provide will be used for the following purposes:
- verification of your identity for use of services and online purchases from us
- to assist in providing better products and services for you by tailoring them to meet your needs
- to provide you with further information about the RD1 website or other websites or goods or services offered by us or our related companies or which we consider may be of interest to you
- to carry out market research and conduct surveys
- to keep the RD1 website relevant and of interest to users
- analysis in aggregate form (identifiable characteristics removed so that you will remain anonymous).
Disclosure of information
RD1 Limited will hold and use any personal information collected for the purposes set out in this Privacy Policy, for puany purpose disclosed at the time of collection or for related purposes. Generally we will only use or disclose your personal information as follows:
- To provide the product or service you have requested or to answer your inquiry
- To third parties where we have retained those third parties to assist us to provide the products or services you have requested. For example, we have contracts with third parties to assist us with functions such as mail-outs
- To different entities within RD1 Limited, to enable the development and marketing of other products and services and to improve our customer service in general
- For email marketing you have opted in to receive.
- For direct marketing of products or services. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications
- Where otherwise legally permitted.
Access and Correction
Under the Privacy Act 1993 you have the right to access and correct your personalinformation held by us. You may change the information collected, as often as necessary, by contacting our Customer Support Centre on:
- Toll Free Phone: 0800 731 266
- Free Fax: 0800 731 329
- Email: customer.service@rd1.com
To change your Online Account details simply log in to WWW.RD1.COM and select "Personal Details".
Security
As no data transmission over the Internet can be guaranteed to be completely secure, we can not ensure or warrant the security of any information you transmit or receive through the RD1 website. These activities are conducted at your own risk. Credit card information is among the most sensitive and important data that we may collect. Credit card information that is transmitted via our secure servers is encrypted to minimise the risk of unauthorised use of such information. You should not send credit card information through unsecured electronic mail.
Consequences of non-provision of information
Failure to provide necessary personal information requested at the time of registration for or use of services or online shopping may result in certain services not being offered and/or provided to you.
Links to other websites
Our website provides links to other websites when we consider that you may be interested in the contents of these sites. We do not necessarily endorse those sites or their content and we have no control over the conduct of the companies or organizations operating these sites. Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.
Privacy Complaints
RD1 Limited is committed to dealing quickly and appropriately with any complaint that you make about your privacy. If you are concerned that this Privacy Policy may have been breached then please write to us at:
The Privacy Officer
RD1 Limited
PO Box 9045
Hamilton 3240
